Raha Corner Aswad — Return & Refund Policy
At Raha Corner Aswad we want you to enjoy every meal. If you’re not satisfied with your order, please contact us immediately. This policy explains how returns, cancellations and refunds are handled.
This policy applies to orders placed via our website, WhatsApp, or phone. It covers incorrect items, missing items, damaged/contaminated food, or preparation errors. Perishable items (food) are handled differently than non-perishables — please read carefully.
Eligibility for Refund/Replacement
- Damaged, contaminated or severely incorrect items: Eligible for full refund or replacement if you report within 60 minutes of delivery and provide a photo of the issue.
- Missing items: Eligible for refund or replacement if reported within 60 minutes of delivery.
- Cold food or food delivered late: We will review and may offer partial/full refund or credit if the delivery was unreasonably delayed.
- Change of mind / Taste preference: Generally not refundable for perishable food. We may offer store credit or replacement at our discretion.
- Promotional / discounted items: Refunds follow the same rules; amount refunded will match the amount paid.
How to Request a Refund or Replacement
- Contact us immediately by WhatsApp: https://wa.me/918130202669 or call +91-8130202669.
- Provide: Order number, item name(s), short description of the issue, and a photo showing the problem.
- Our team will acknowledge your message within 30 minutes during operating hours and advise next steps.
Refund Method & Timeline
- Refunds are issued to the original payment method when possible (Razorpay / card / UPI).
- Refund processing may take 3–7 business days depending on banks/payment providers.
- If a payment provider requires extra verification, we will inform you.
Cancellation Policy
- Preparation not started: Orders may be canceled and fully refunded if requested before kitchen preparation begins.
- Preparation started / Food prepared: Cancellation may not be possible; we may offer store credit or partial refund at our discretion.
Returns
- Because food is perishable, we do not accept returns of consumed items. For valid claims (contamination / wrong item), we may request disposal evidence/photos.
Non-refundable items
- Opened, partially consumed, or taste-based dissatisfaction without quality/food-safety evidence is non-refundable.
Disputes
- If you face issues with payment refunds, contact our support first. If unresolved, we will escalate to the payment provider and keep you updated.
Changes to the Policy
- We may update this policy in future and changes will be updated on our website